At T-Shirt Express, we take pride in delivering high-quality products and services to our customers. We understand that occasionally situations may arise where you may have concerns or questions regarding your order. Therefore, we would like to outline our refund policy to ensure transparency and provide you with the necessary information.

Order Cancellation:

Once you have submitted your artwork and the payment has been processed, we begin the production process promptly to ensure timely delivery. As a result, we are unable to cancel orders or issue refunds once this stage has been initiated. We kindly request that you carefully review your artwork and order details before finalizing your purchase.

Quality Assurance:

We strive to maintain the highest standards of quality in our products. If you encounter any issues with the print quality or if your order does not meet your expectations due to a production error, we will gladly address the concern and work towards a resolution. Please reach out to our customer support team within 72 hours of receiving your order, providing specific details and any accompanying visual evidence.

Infringement Concerns:

While using our design tools, it is essential to ensure that your logo designs do not infringe upon the trademark or other rights of another party. We recommend seeking legal advice to determine the availability and legality of your logo design. T-Shirt Express assumes no liability or responsibility for any trademark infringement related to logo designs created using our tools.

Customized Products:

As our products are personalized and created specifically for each customer, we do not offer refunds or exchanges for orders unless there is a production error or quality issue. Please carefully review all aspects of your order, including size, color, and design, before placing it. If you have any concerns or questions regarding your customized product, please contact our customer support team, and we will be happy to assist you.

Exceptional Circumstances:

In rare cases where unforeseen circumstances or events beyond our control may impact order fulfillment or delivery, we will make every effort to communicate promptly with affected customers and find a satisfactory solution. Our team is committed to providing exceptional customer service and ensuring your satisfaction.

We value your trust and satisfaction, and we are dedicated to resolving any issues that may arise in a fair and professional manner. Should you have any questions or require further clarification regarding our refund policy, please do not hesitate to reach out to our customer support team. Thank you for choosing T-Shirt Express as your trusted partner for custom products.